Support
Last updated 12 October 2026
We answer every message. Please include your account number if you have one, so we can find your account quickly.
What to include
- The email address you used with your account
- Your account number, if it was shown to you
- What happened, and what you expected to happen
Response time
Most messages are answered within one business day. Billing and refund requests are handled first.
Refunds
If you bought something through this site and want a refund within the guarantee period, say so in your message and we will process it. You do not need to give a reason.